FAQs and helpful information

FAQs Related to Home Delivery

Do I need to be home when my order is delivered?

No, you do not need to be home. Since we ship our product frozen in special insulated boxes with frozen gel packs or dry ice. Your order will arrive safely and you can simply unpack it when you get home and put it into your freezer. Its very convenient.

How is the meat delivered?

We use Fed-Ex or UPS to deliver our products. We typically ship on Tuesdays for delivery on Wednesday or Thursday. All of our packaging is designed to keep meat frozen for 48-72 hours depending on delivery zone. We 100% Guarantee our product.

FAQs Related to Subscribe & Save

What if I need to skip or cancel?

You are in complete control of your repeating order. You can edit items, skip deliveries or cancel at anytime time. We will never lock you into commitments or hassle you with hard-to-find cancelation buttons. We don't like those either!

Will I be notified before each delivery?

Yes, you will receive an email notification 2-3 days before your upcoming order leaves our farm.

What free items can I choose from?

Currently, we are offering our pasture raised ground chicken frames. This is great for bone broth and or raw pet treats.

How long do I have to adjust or change my Subscribe & Save order?

You have until the cutoff deadline for ordering in your area to edit/change your order. You will receive an email and text the week before confirming your deadline for making changes to your order.

Can I place a one-time order in between my subscription orders?

Our system won’t currently allow this, but if you contact us, we can enter a one-time order for you manually.

How do I change my Subscribe & Save order frequency?

Log-in and select Subscribe & Save from the Account menu. From there, you'll be able to update your delivery frequency! We offer weekly, every two weeks, every four weeks, or every eight weeks as options.

How do I send a gift to someone else under my account?

Please contact us and we will be able to enter your gift order manually. 

How do I change my delivery date?

Log-in and select Subscribe & Save from the Account menu. From there, you'll be able to select a new date.

How do I Sign-up for Subscribe & Save?

Sign up on the checkout page by selecting the Subscribe & Save checkbox and then filling out the settings as directed as you finish the checkout process.

How do I Cancel my Subscribe & Save subscription?

Go to “ Account” in the upper right-hand corner of our home page, then choose the dropdown “Subscribe & Save” and scroll down to the bottom of the page to the “Cancel Your Subscription” button.

How do I Skip a Subscribe & Save order?

Go to “Account” in the upper right-hand corner of our home page, then choose the dropdown “Subscribe & Save” and hit the Skip button. Skipping will cancel the current order and jump to the next order date based on your subscription frequency.

How do I get a Subscribe & Save order Sooner?

Go to “Account” in the upper right-hand corner of our home page, then choose the dropdown “Subscribe & Save” and hit the Get it Sooner button. Getting it Sooner will process your Subscribe & Save order on the next weekly deadline date of your choice.

How do I add/remove items from my Subscribe & Save order?

Your current order will be listed in the cart and you can add and remove items at will. Any changes to that cart will apply to the order date listed at the bottom of the open cart. Any changes will automatically update and you will only receive one confirmation email. Any changes made after that confirmation email will be reflected in the final order packed receipt email.

How do I change my address?

Please contact us for any address changes at farmers@twistedashfarm.com